The VIOS team approach includes the development of a customized plan for each fertility patient. As a part of that treatment plan, each patient is assigned eLearn modules and consent forms appropriate to their treatment.
“With EngagedMD in place, we’re able to pare down that 60 to 90-minute appointment to maybe a 15-minute phone conversation and convert that time into shorter consults that are focused on individual patient needs. ”
VIOS Director of Operations, Hannah Johnson, explains the impact of using EngagedMD’s eLearn and eSign throughout their 10 practice locations as a cost-efficient process that furthers their commitment to exceptional patient education and personalized care.
Even with a full-time staff member sitting with 8 patients a day, the patients had a tough time remembering everything, so most of the information had to be readdressed at some later date.
Patient education was happening in conjunction with another appointment where patients received other news, test results, or had to make decisions that used a lot of their emotional and mental bandwidth.
“The previous way was so inefficient, and not only wasn’t it efficient, it wasn’t that effective at delivering the information.”
Patients weren’t retaining the information because they were either trying to look like a compliant patient or not ask embarrassing questions, or they had so many questions that there wasn’t enough time to cover it all.
We allocated the same amount of time for every patient when some actually needed less time than others.
Staff members were spending an inordinate amount of time just reviewing and repeating what had already been covered.
Because of EngagedMD
It’s saving us from having to pull away staff to do a pretty rote task. They basically had a script that they were repeating over and over again, patient after patient. But patients ask questions and you get sidetracked, and when it’s over, you just hope you didn’t forget anything and that the patient was getting it.
Using EngagedMD helps us spend time where it’s most needed because we don’t have unlimited time for every single patient.
“So from my perspective in operations, the number one biggest benefit without exception is the time savings, which translates into saving money for the practice.”
The process is much more streamlined compared to just one staff member knowing what each patient has to do. We know that once the physician adds the patient to the list, the next step is education and consent. So everyone can have that on their radar.
Patient compliance is at is highest when patients use the system. These patients are also the least likely to have to utilize after hours.
We’re better able to personalize care because we can bank the time we save for issues that are either emergent or personal to that patient.
We’re having more focused follow-up appointments because the patients have already gone through the eLearn modules and we’re able to address issues where a patient is clearly struggling. That is really beneficial.
The time savings is huge from a business perspective, but from a patient experience perspective, allowing patients to be able to sit in bed at 10 at night with your spouse and review this on your own time, that’s huge.
“If you have a patient who breezes through the modules, gets everything correct, they fill out their consents correctly and they’re feeling good about everything, we don’t need to allocate time to review the material again. Which gives us time for that patient who is mid-stim and she’s run out of meds or she thinks she might have administered medication incorrectly. Then we can give her the time that’s needed to get her in a good place. “
ABOUT VIOS FERTILITY INSTITUTE
With 10 locations in the Chicago, Milwaukee and St. Louis regions. VIOS Fertility Institute is one of the fastest-growing fertility clinics in the United States. Woman-owned and Midwest-based, VIOS Fertility Institute’s mission is to help their patients find their way to fertility health and treatment with the highest chance of success by providing them with innovative, scientific, cutting-edge treatment options along with unparalleled patient experience.